Privacy Policy

This privacy policy sets out how we process any personal data we collect from you or that you provide to us through our website. We will keep your information secure and comply fully with applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.clearwaxhearing.co.uk website, you are accepting and consenting to the practices described in this policy.

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit an enquiry, appointment request or leave a review. When you contact us we ask for the following information so that we can contact you to reply to your enquiry:

• Your name
• Your email address
• Your phone number

This information is stored in a password protected file. The only time we delete someone’s file is when an individual passes away or is no longer contactable.

We use your name and email to contact you in the first instance to arrange an appointment.

We hold your name and contact details (as specified above) in our spreadsheet database, which is password protected – The only time we delete someone’s file from here is when an individual passes away or no longer is with the company/uncontactable. You can contact us and have your details removed from this at any time.

We display your name against your testimonial on some pages of our website.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use the following cookies:

Google Analytics store some data about every visitor to our website, we can then view this data to see, for example, which blog posts are most popular with our readers. Google Analytics does not store any personal information. You can read Google’s privacy policy here https://policies.google.com/privacy?hl=en.

You have the right to ensure that your personal data is being processed lawfully. Your access right can be exercised in accordance with data protection laws and regulations. Any access request must be made by emailing admin@clearwaxhearing.co.uk. We will provide your personal data to you within the statutory time frames. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (https://ico.org.uk/).

Questions are welcomed and should be addressed to admin@clearwaxhearing.co.uk